Great Leadership Requires Teamwork, Right?

It’s a funny thing about Great Leaders. Their alphabet seems to be missing a letter. The alphabets of Great Leaders also seem to have a letter or character that appears to be missing from the alphabets that many people use. Have you figured out what letter is missing and what letter has replaced it?

Great Leaders seldom use the letter “I”. Listen carefully and you soon realize that you seldom hear, “I did this” or “I did that”. In fact, Great Leaders use the letter “I” so seldom that it is only natural to assume that it has been removed from their alphabet. Instead, they’ve added the letter (character?) “we”, as in “we did this” and “we did that”.

Assembling and using the talents of a team is one of the great talents of true leadership. It is the abandonment of the concept that one must do everything oneself in order to have it done right. It is the mark of a Great Leader to embrace the realization that together, we can do so much more that we could ever hope to accomplish individually.

I remember, as a child, hearing a story told by the great singer Tennessee Ernie Ford. He told of a father watching his son try to move a large rock. The boy tried pushing, pulling, rolling … everything he could think of. Still, the rock remained unmoved. Finally, the boy stepped away from the rock and declared that he could not move it. The father asked if he’d tried everything that could be done and the boy responded “yes”. The father thought a minute and then asked, “are you sure you’ve tried everything?”  Exasperated, the boy affirmed that he’d tried everything. The father waited a moment and then suggested that there was one more thing the boy could do. “What is that?”, asked the son. The father replied, “You could ask me to help.”

Great Leaders do not believe that they must be capable of doing all things well. Great Leaders recognize that there are people who have talents and strengths that they themselves do not possess. Great Leaders willingly accept this fact and ask those others to join a team that, together, will accomplish so much more than any one individual can achieve. And, in the end, when the goal has been met, the Great Leader gives credit where credit is due … to The Team.

Have you had the joy of being part of a team that accomplished more than its individual members could have done individually? Click “Comment” and share what made the leader of that team a Great Leader.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

Leaders See Greatness All Around Them

Do Great Leaders instill greatness in their followers; or, is the greatness already there and the Great Leaders find ways to draw the skills, talents, and greatness out of the team members for all the world to see? I would suggest that it is the latter and here is how they do it.

  • They believe – Great Leaders believe in the members of their teams. They have faith that the team can rise to any occasion and any challenge.
  • They demonstrate confidence – Great Leaders allow their faith in the team to be evident for all to see; especially for the members of the team.
  • They encourage – Great Leaders provide encouragement. If they can see that something is not working, or is not going to work, they do not discourage effort. Rather, they provide encouragement and guidance that leads the team in a direction that will work.
  • They provide praise – Great Leaders deflect credit for success away from themselves and direct credit to the members of the team that made the success possible.

Great Leaders see talent and potential greatness all around them. They attract that greatness in others. These people choose to follow someone who expresses faith, confidence, encouragement, and praise. Great Leaders do not fear that surrounding themselves with talented people will diminish them. Rather, Great Leaders know that their own star will reflect the brilliance of the teams they assemble … and they give credit to the team for making them look good.

Have you experienced the joy of following a Great Leader? Click “Comment” and share that experience.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

How Do Great Leaders Show Respect for Self and Others?

The Roman Emperor and stoic philosopher, Marcus Aurelius, wrote, “Never esteem anything as of advantage to you that will make you break your word or lose your self-respect.” This is good advice for one who wants to be a Great Leader. Consider this example of how a leader pursued a course of action that he thought would give him an advantage but ended up costing him dearly.

Shirley had been a counselor at the Family Counseling Center almost from its inception. As the agency grew, more counselors were brought on staff and everyone played “musical offices” so that clients and counselors could conduct sessions privately. In fact, Shirley had gone from having a private office to sharing the office with other counselors; to having a desk in the front office/reception area so that other counselors could use the office for private meetings with clients. Shirley was a team player and accepted the move cheerfully and was given the assurance that when the agency moved into a larger space in a few months, she would again be given a private office in recognition of her tenure and the nature of the work she was doing in addition to providing counseling.

On the day of the big move, Shirley picked up the box containing her personal belongings and went to the new office. Walking in the door, she was greeted by the FCC’s Director and led to a cubicle in what the floor plan called “the bullpen”. The Director told Shirley that he’d changed his mind, he didn’t feel that she needed nor deserved a private office. Other, less senior, counselors would be given the private offices. Needless to say, Shirley felt that she had been lied to and her dedication to the agency had been betrayed.

In the ensuing months, she wrapped up the various projects that she was working on and, when they were completed, she tendered her resignation and opened her own practice. Today, she has a very successful practice and does not regret her decision to “go independent”. As for the FCC, at last count, the Director had hired four new people to do the work that Shirley had previously done by herself. Over half the people who were on staff at FCC have now left having seen how the Director treated Shirley.

While it is unclear what advantage the Director believed he would achieve by his treatment of Shirley, what is clear is that the FCC lost a knowledgeable counselor who had been a valuable resource for the agency. It is also clear that he did not value or respect the talents and abilities that Shirley brought to the agency.

Great Leaders recognize the talents and abilities of those around them. They treat team members with respect, courtesy, and dignity. They keep the promises that they make. In doing these things, Great Leaders earn the loyalty and respect of the people who make up the team they have been given the privilege of leading.

How has a Great Leader demonstrated that he/she recognized the talents that you brought to the table? How did that individual show you respect? Click the “Comment” button and share your story.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

Who Made You the Leader?

As children, we often had the experience of someone telling us what to do and how to do it. We wondered and often asked, “who made you the leader?” or words to that effect. If the person telling us what to do was an adult, hopefully, we were wise enough to not ask that question. But, if the person telling us what to do was another child, a peer, we usually asked the question loudly and with great conviction. Today, I believe we have a much clearer picture of who made you the leader.

The dictionary defines a leader as, “1. a person or thing that leads. 2. a guiding or directing head, as of an army, movement, or political group”. Please note that nowhere in this definition does it say that a leader holds a specific management position, political office, or designated job. Rather, it tells us that a leader is a person who leads, guides, or directs others. So, how does a leader do these things.

  • Leaders inspire others to dream. No great thing is accomplished by dreams alone. But, great accomplishments require big visions, big dreams of what might be possible “if only…”
  • Leaders encourage others to learn. Consider the Wright brothers. They had the dream of one day flying. But they knew that they did not know enough yet to make that dream come true. So, they studied birds and the shape of their wings and noticed what we now know as an airfoil, the shape that creates lift and enables the birds to soar.
  • Leaders motivate others to do more. Great achievements require great effort. When many are tired and tempted to give up, leaders help them keep the vision in sight and put forth the extra effort needed to turn that dream into reality.
  • Leaders empower others to become more. A young man facing an Eagle Scout Board of Review stated that a leader inspires someone to achieve things that he/she never thought could be done. It is still one of the best definitions of a leader I’ve heard.

Who made you the leader? If you did any of these four things, you made you the leader by doing so. If you did all four, you are well on your way to being a Great Leader.

Have you known a leader who inspired you to become more than you already were; to do more than you had previously done; to learn more and grow; to dream of the possibilities? Click “comment” and share that experience.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

When Was the Last Time You Sharpened Your Ax?

Dennis entered his sales manager’s office with a spring in his step and a smile on his face. He was the company’s top sales representative and knew why … he was the only person on the team who was willing to do the work, the real work, every minute of every hour of every day, seven days a week, 52 weeks a year. He’d earned every award and accolade the company offered. So, when his sales manager asked him to step into the office and close the door, he fully expected that he was going to be praised for his dedication, commitment, and hard work.

“Dennis,” his sales manager, Ken, began, “First, I want you to know how much I appreciate all that you do. You are our top sales rep. Your customers love you. Customer service tells me that your customers say you always under promise and over deliver. Your mind is on the job 24 hours a day, 7 days a week; and, I’m worried about you. You don’t take vacation time you’ve earned. You don’t take time to celebrate holidays. You have a loving wife and beautiful children but, by your own admission, you don’t really spend a lot of time with them. I’m don’t want to lose you to burn out or health problems. So, I want to share a story with you and I hope you’ll spend some time this Labor Day Weekend thinking about it.

“Once upon a time, there were two lumberjacks. They were the greatest axmen alive. The young lumberjack bragged that he could cut more wood than the old one and after a while, the two agreed to have a contest to see who was the best. The day of the contest dawned bright and sunny. Both men were feeling great and began chopping wood. As the day wore on, everyone could see that one man was building a lead over the other and; as the sun was setting, it was clear that the elder lumberjack had won by a significant margin.

“The young lumberjack exclaimed, ‘How could you possibly win? Every time I looked around, you were sitting in the shade; you spent almost a half hour eating lunch while I didn’t take a single break and I skipped lunch completely! How could you possibly beat me?

“The older man smiled and said, ‘Son, what you didn’t notice was how I timed those breaks. After 50 minutes of work, I sat down in the shade for 10 minutes and drank some water. When I broke for lunch, I provided my body with the fuel it needed to work through the afternoon. You also failed to notice that each time I took a break, I spent the time sharpening my ax.’

As Dennis walked out of Ken’s office, the significance of what Ken had said hit him. He had known for a while that he was tired; that it was getting harder and harder to generate the enthusiasm that he had always felt for his job; that he could not recall the last time he’d watched his son play in a ballgame; and, he’d missed his daughter’s last two piano recitals. He’d felt for a while that his wife was drifting away from him and now he recognized that it was him who was drifting away. He didn’t need all weekend to think about the story … he needed to spend it with his family and renew those relationships and refresh the love that he felt for them.

As we celebrate this Labor Day weekend, let us rest in the shade and share the time with our friends and loved ones, nourish our bodies, and refresh our spirits. This is how we can sharpen our axes. Doing so helps us keep things in perspective and recognize the things that are truly important. Doing so also makes it possible for us to better motivate and guide those that we have been given the privilege of leading.

Happy Labor Day!

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

Do Great Leaders Seek Small Improvements or Revolutionary Change?

You’ve seen it before, a new manager, new department head, new supervisor comes in and announces that “we’re going to turn this place upside down and change everything to make this place run better” (whatever those words mean). “If you can’t get behind the new way of doing things, then hit the road, your services are no longer needed.” You’ve also seen how this strategy usually works out … a number of old familiar faces leave; a number of new faces take their place; and, when things don’t run better right away, a new person comes in to replace the guy who came in and is now gone and a whole new wave of changes is coming to fix things and make them better.

Then, one day, a new leader arrives with a totally new philosophy; a philosophy that says, “let’s look and see what’s working well and then build on that foundation.” Gradually, small changes are implemented and integrated into the systems that were working efficiently and effectively. Each passing day and week witnesses a slow but steady improvement in both the systems and the employee morale.

It can be suggested here that this new leader is practicing the Japanese philosophy of Kaizen … a philosophy or practice that focuses on continuous and gradual improvement. It might also be suggested here that you are working with either a Great Leader or one who will soon be recognized as a Great Leader.

Great Leaders seldom advocate for revolution. Rather, they seek gradual and continuous improvement in all things … systems, practices, people. They seek out the very best in the people that they are privileged to lead and find ways to bring the best to the forefront where all can see it and benefit from it. It should come as no surprise, then, that Great Leaders achieve great results. They surround themselves with great people and provide those people with every opportunity to shine and be their very best. Through gradual changes, they achieve extraordinary (and often revolutionary) results.

Have you had the privilege of following a Great Leader who achieved extraordinary results through gradual and continuous change. Click “comment” and share that experience.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

Where’s The Top of the World?

If you’ve ever attained the pinnacle of your profession or been recognized as “the best” at your avocation, it can feel like you’ve reached the top of the world; you’ve got nothing left to prove and you can now step back and rest on your laurels. It can definitely feel that way; and yet, deep down inside, there is this little nagging voice that insists that there is still something left that needs to be done. While many people are able to ignore that voice, Great Leaders stop and listen carefully, recognizing the truth that is being spoken … there is still much to do if they are to truly reach the Top of the World.

Great Leaders understand that they are within reach of the top, but they are not there quite yet. To truly reach the top, they must now identify those individuals who have the ability to excel but may never do so without the help of another … a coach, teacher, mentor, advisor who comes along at the right time to help them overcome a hurdle that may be blocking or delaying their progress. Great Leaders offer that helping hand, the timely suggestion, the encouragement that is needed and helps another achieve his or her goals, the pinnacle of their success.

For Great Leaders, helping another to succeed is a passion, a commitment that drives them. Great Leaders realize that the true “Top of the World” comes when they get to sit in the audience and quietly think, “I helped this individual realize this moment.” Great Leaders do not brag or boast about this. They do nothing to detract from the other individual’s moment in the spotlight. They do, however, enjoy a momentary smile as they look around and ask themselves, “who can I help today?”

Have you enjoyed a “Top of the World Moment”? Click comment and share your story here.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

Is Never Making a Wrong Decision a Sign That You Are Not Making Enough Decisions?

Helen was recently promoted into a leadership position. She was happy with her new job and new title and recognized that she was going to be making decisions in situations that she had never had to face before. She also knew that her new supervisor, Victoria, was going to be judged by her bosses since she had promoted Helen ahead of more senior and experienced people. In fact, Helen’s old manager would now be reporting to Helen.

When facing situations requiring a decision during the first few weeks, Helen would analyze the facts and personalities involved; consider all of the options that were available to her; and then, she would sit down with Victoria to review all of the facts, the options, what she thought her decision should be and why. In most cases, Victoria would endorse the course of action that Helen proposed. But, occasionally, Victoria would point out facts or background considerations that Helen was not aware of that needed to be considered.

Victoria understood that Helen wanted to make the right decision. However, she also knew that vacillation and delays in decision making made Helen look indecisive and weak; like a follower rather than a leader. So Victoria had a heart-to-heart talk with Helen, telling her

“Helen, I chose you for this job because I believe you are intelligent and have the ability to reach logical conclusions based on facts and the personalities involved; to examine evidence and available options and reach the best possible decision. Make decisions. Right or wrong, I’ll back you in public. If you make a poor decision, we’ll talk privately and determine what might have been considered and what might have been done differently. Be decisive and understand that if you don’t make a wrong decision from time to time, you aren’t making enough decisions.”

As a result of this “pep-talk”, Helen became more decisive. She made good decisions for the most part and, in the end, she became a Great Leader who mentors others to become the Great Leaders of the future.

Have you had the privilege of working with someone like Victoria who helped you to become a better leader? Share your story here by clicking “comment”.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

Do Great Leaders Believe That One Person Can Really Make a Difference?

How many times have we all heard companies trumpet the phrase “our employees are our most valuable asset” only to see them treat their employees as a disposable commodity to be used up, burned out, and thrown away to be replaced by a newer, younger, worker who costs less? This is the mark of mediocre (or worse) leadership.

Great Leaders know that there is a better way. They believe that one person CAN make a difference and they show this by demonstrating these leadership traits.

  • They treat team members like they are the most important people in the world … because they are. It is through the labors of the team that expectations are met and the team’s goals are reached. Great Leaders rely on team members to put forth a 100% effort and exude confidence in the team’s ability to do so. Consequently, the team strives to show that the confidence is warranted.
  • They treat team members like they make a difference. Great Leaders know that any one individual can make a difference whether it be by increasing the team’s productivity or ensuring that the customer, internal or external, is provided with the goods or services that they truly need and that provide the greatest benefit to the customer.
  • They listen, truly listen, to ideas from every member of the team. Great Leaders know that great ideas, game changing ideas, can come from anywhere and anyone. They know that any member of the team can be the person to put forth an idea that will make the difference between success and failure; between meeting a quota and exceeding a quota; between living up to an expectation and surpassing that expectation.
  • They treat each team member with respect. Great Leaders know that respect is a “two-way street”. While respect is, and should be, an earned quality, Great Leaders show respect until such time as the team member shows that he/she is unworthy of respect … and it takes a lot to convince the Great Leader that respect is undeserved.

Great Leaders know that by treating each person as someone who can make a difference, each person that they lead will strive to live up to that expectation and become “the difference maker”.

Have you had an experience where you did everything in your power to make a difference in someone else’s life because a Great Leader expressed confidence in your ability to do so? Click “Comment” and share your experience.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

How Does a Great Leader Earn the Undying Loyalty of Others?

It is the winter of 1777-78 and the Continental Army has fought one losing battle after another. The seat of the Continental Congress and largest city in the Colonies, Philadelphia, has fallen and is now occupied by the Redcoats. There, the British Army rests while dining bountifully in warm colonial homes.

Meanwhile, the Continental Army has made its winter encampment at Valley Forge. There, they face shortages of everything; food, medicine, warm clothing, shoes. The soldiers sleep in cold, drafty, log cabins that they have hastily built. The soldiers witness the departure of many officers who request, and are granted, leave to go home to sleep in their own beds and eat well with their families. They also note that one officer does not leave. Promising to share their every hardship, Washington stays with the army at Valley Forge.

Great Leaders lead by example and do not ask those that they have the privilege of leading to do things that they would be unwilling to do themselves. They share the work, the good times, and the bad times. They know and understand what their teams know and have experienced because they, too, have shared the experiences of the team.

In the spring of 1778, the Continental Army marched out of Valley Forge led by a Great Leader who had earned their undying loyalty by remaining with them; by sharing their experience, their privations, their hardships. In June of that year, the Continental Army defeated the British at Monmouth Courthouse, the last major engagement in the Northern Theater of the Revolutionary War. Following the battle at Monmouth Courthouse, the British withdrew to New York City and shifted the focus of their campaigns to the Southern colonies. Ultimately, the British would surrender at Yorktown and a new nation, The United States of America, would take its place among the nations of the world … in large part because a Great Leader stood shoulder to shoulder with the troops and led them to victory.

If you have had the privilege of following a Great Leader who has earned your undying loyalty, click “Comment” and share your story here.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com