{"id":326,"date":"2011-09-29T05:21:47","date_gmt":"2011-09-29T05:21:47","guid":{"rendered":"https:\/\/eagleoneresources.com\/?p=326"},"modified":"2011-09-29T05:21:47","modified_gmt":"2011-09-29T05:21:47","slug":"while-we-are-all-people-there-are-different-types-of-people-%e2%80%93-part-4","status":"publish","type":"post","link":"https:\/\/eagleoneresources.com\/?p=326","title":{"rendered":"While We Are All People, There Are Different Types of People \u2013 Part 4"},"content":{"rendered":"<div class=\"fcbkbttn_buttons_block\" id=\"fcbkbttn_left\"><div class=\"fcbkbttn_button\">\n\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/\" target=\"_blank\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/eagleoneresources.com\/wp-content\/plugins\/facebook-button-plugin\/images\/standard-facebook-ico.png\" alt=\"Fb-Button\" \/>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div><div class=\"fcbkbttn_like \"><fb:like href=\"https:\/\/eagleoneresources.com\/?p=326\" action=\"like\" colorscheme=\"light\" layout=\"standard\"  width=\"225px\" size=\"small\"><\/fb:like><\/div><\/div><p>Sometimes you meet a customer who \u201chates to bring a problem to you, but \u2026\u201d\u00a0 This customer would really prefer that there be no problems; no points of disagreement; no friction points in the relationship.\u00a0 This would be ideal \u2026 things would be perfect \u2026 this would be a dream.<\/p>\n<p>The reality is that there are times when the customer has a problem that must be solved; a situation that requires your expertise.\u00a0 To help this customer achieve the desired end result, here are some steps that you can take to deliver your promised \u201csecond to none\u201d customer service experience.<\/p>\n<ul>\n<li>Be a good listener \u2013 This customer wants to know that you are willing to listen and learn.\u00a0 This customer wants to feel that you have heard the real problem, the real situation, and want to help them achieve the solution that will make everyone happy.\u00a0<\/li>\n<li>Demonstrate sincere empathy \u2013 Empathy is the appreciation of how the customer feels; the understanding of what the customer needs.\u00a0 It is the willingness to put yourself in the customer\u2019s shoes and determine the best solution to the situation.\u00a0 Your customer needs to know that you see the problem or the need and that you want to work with them to make things right.<\/li>\n<li>Be on the customer\u2019s side \u2013 This customer wants a harmonious outcome.\u00a0 Your desire is to help him or her achieve it; you\u2019re on his or her side.<\/li>\n<li>Customer Service is all about meeting your customer\u2019s needs \u2026 their needs as they pertain to the services that you and your company provide; and, the needs of their specific personality type.\u00a0 Put your customer\u2019s needs, product needs and personality needs, first and you will earn a customer for life; a customer who will be loyal to you, your firm, and who will bring you other customers who want the first class service that you provide.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes you meet a customer who \u201chates to bring a problem to you, but \u2026\u201d\u00a0 This customer would really prefer that there be no problems; no points of disagreement; no friction points in the relationship.\u00a0 This would be ideal \u2026 things would be perfect \u2026 this would be a dream. The reality is that there [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_s2mail":"","footnotes":""},"categories":[33,34],"tags":[],"class_list":["post-326","post","type-post","status-publish","format-standard","hentry","category-customer-service","category-how-personality-type-impacts-customer-service"],"_links":{"self":[{"href":"https:\/\/eagleoneresources.com\/index.php?rest_route=\/wp\/v2\/posts\/326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eagleoneresources.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eagleoneresources.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eagleoneresources.com\/index.php?rest_route=\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/eagleoneresources.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=326"}],"version-history":[{"count":1,"href":"https:\/\/eagleoneresources.com\/index.php?rest_route=\/wp\/v2\/posts\/326\/revisions"}],"predecessor-version":[{"id":327,"href":"https:\/\/eagleoneresources.com\/index.php?rest_route=\/wp\/v2\/posts\/326\/revisions\/327"}],"wp:attachment":[{"href":"https:\/\/eagleoneresources.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=326"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eagleoneresources.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=326"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eagleoneresources.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}