Leadership

Do As I Do, Not As I Say

September 8, 2013 By Soaring_Eagle_One

Recently, I’ve been following a group discussion about how organizations can reduce the likelihood of someone within their team or organization engaging in unethical behaviors. Interestingly … but not surprisingly … the consensus seems to be that ethical behavior starts at the top of the organization when it is modeled by the leaders of that organization. Great Leaders recognize that their behavior speaks so much louder than their words. Consequently, they keep these points in mind at all times and allow these points of ethical behavior to guide them in all that they do.

Remember … wherever you are and whatever you do, you represent your company, your team, and yourself. People will see you and how you deport yourself. They will remember. They will make the logical assumption that what you did is a clear indication of who you are and what you stand for. As an example, I once knew a young man who was a teacher. He made the careless assumption that what he did outside of school hours would neither be noticed nor remembered by his students. One weekend, he went to a flea market wearing a t-shirt with a rather risqué saying on it. He saw no problem with that since he was “an adult” and could do as he pleased. On Monday, one of his students stated that he’d seen the teacher and quoted the saying on the t-shirt. Then, the student shocked the teacher by asking, “How can you tell us in class that we should respect others when that t-shirt tells us that you do not respect the people it makes fun of?” This teacher had forgotten the reality that EVERYTHNG he did, wherever he went, told others his values and his beliefs.

If you expect others to maintain confidences, you must maintain them yourself. All leaders, Great Leaders and not-so-great-leaders see and hear things that should not be repeated. The difference is that not-so-great-leaders see these things as fodder for gossip and opportunities to get a laugh by making someone the object of a joke. Great Leaders adhere to the old adage that “What you see here, say here, and hear here must stay here.” They don’t repeat things that were said in confidence and they don’t turn the misfortunes of others into punch lines.

If you expect that others respect you as a person, you must demonstrate that you respect other people. Great Leaders understand that respect cannot be demanded nor can it be expected by virtue of the title on one’s door. It must be earned; and, one of the best ways to earn respect is to show it. An actual case witnessed by someone that I consider to be a Great Leader should serve to illustrate this point. The owner of a company expected his employees to respect him. He felt that it was his due. However, he regaled his employees daily with tales of his wife’s ineptitude and what he considered to be her lack of common sense. Rather than finding these stories humorous, his employees could not believe the disrespect that he showed for his spouse and wondered aloud how he talked about them when they weren’t around.

Great Leaders set the example that they want others to emulate. Be it their professionalism, their work ethic, their compassion and understanding for others, Great Leaders model the behavior that they expect of others. They know that actions speak far louder than words and they make sure that their actions set the standard for others to live up to.

What actions have you witnessed by a Great Leader who sets the standard for others to live up to; or, by not-so-great-leaders who lower the bar to the lowest common denominator? Click the comment button and share your experiences here.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at [email protected]

Filed Under: Dynamic Leadership, Great Leaders, Lead from strength, Lead with Integrity, Leadership, What characterizes good leaders Tagged With: dynamic leadership, Ethical Leadership, lead by example, lead from strength, Leadership, management

Being Busy Doesn’t Mean You’re Accomplishing Anything!

September 2, 2013 By Soaring_Eagle_One

When I first entered the insurance industry, my agency manager held weekly telephone sessions at which agents were to make calls and schedule appointments for the coming week. Some agents enjoyed success at these sessions and scheduled a full week of appointments. Others left the sessions exhausted but with few or no appointments set. As a new agent, I wanted to know why these sessions worked for some agents and not for others. Ray challenged me to find out for myself … to look back at sessions where I personally enjoyed success and at those sessions where I was exhausted with no tangible results to show for all of my work. He also challenged me to keep track of how many times I dialed the phone (okay, the phones were push-button phones but we still referred to making the call as dialing), how many people I got to talk to, and how many appointments I set. Here is what I learned.

When I made a lot of calls (100 dials was the goal), I was energized at the end of the day. Typically, I had scheduled all of the appointments I needed. Those appointments were usually with highly qualified prospects; and, I could not wait for the week to begin. I was excited because I knew that it was going to be a great week!

When I spent most of my time shuffling papers, looking for the “hot lead” to call; searching for the “perfect prospect” to set an appointment with, I ended the day exhausted. I had very few appointments with qualified prospects. I viewed the coming week with trepidation; and, I “knew” it was going to be a horrible, unproductive week.

Great Leaders recognize that being busy alone does not make them productive nor does it make their team members productive and successful. It just makes them busy. The activity may or may not lead to successful outcomes. Great Leaders help their associates focus on those activities that lead to successful outcomes. By just changing the perspective from which activities are viewed, Great Leaders help their followers focus on those actions that drive the success of the team and the individuals who comprise the team.

Click the comment button and share how you have learned to focus on productive activities in order to make your “work time” an investment in your personal success.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at [email protected]

Filed Under: Dynamic Leadership, Great Leaders, Lead from strength, Leadership, What characterizes good leaders Tagged With: dynamic leadership, lead by example, lead from strength, Lead with Integrity, Leadership

Just Wishing and Hoping Won’t Get It Done!

August 25, 2013 By Soaring_Eagle_One

Back in the 1960’s, there was a song title “Wishin’ and Hopin'” in which the opening lines stated that wishing and hoping, planning and dreaming, would not get a person where he or she wanted to be. The song concluded by acknowledging that getting where you wanted to go requires that a person take action. Great Leaders know this!

Great Leaders know that all of the planning in the world accomplishes nothing if the plans aren’t implemented.

Great Leaders know that creating a vision of the future and wishing to make it so is crucial. They also know that turning that vision into reality requires action … massive action.

Great Leaders know that hoping to reach a goal is not an actual strategy for reaching that goal. Reaching the goal requires a plan that can be acted on. It requires that specific actions be taken to accomplish what we set out to do.

Do you have hopes and dreams? Do you wish to turn those hopes and dreams into goals that have been reached? If so, create a plan that includes specific Action Steps that you can and will take to make progress toward the attainment of that goal. Then, take action … massive action … to turn your dreams into realities!

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at [email protected]

Filed Under: Dynamic Leadership, Great Leaders, Lead from strength, Lead with Integrity, Leadership, Uncategorized, What characterizes good leaders Tagged With: dynamic leadership, Ethical Leadership, lead by example, lead from strength, Lead with Integrity, Leadership

Hopes and Dreams are Important

August 18, 2013 By Soaring_Eagle_One

While attending the National Speakers Association Convention recently, I heard keynote speaker Walter Bond issue a challenge to leaders everywhere as he said, “Leaders, validation is a lost art. Validate people’s hopes and dreams.”

Validation is defined as substantiating, supporting, or confirming something and this got me thinking. How can Great Leaders validate the hopes and dreams of those that they have the privilege of leading?

Inspire people to dare to dream – Great Leaders encourage their followers to dream; and, to dream big. They know that the bigger the dreams, the greater the internal incentives to turn those dreams into realities. Great Leaders communicate their support of those dreams and demonstrate their willingness to help the follower attain the dream.

Create an atmosphere that is conducive to success – Have you noticed that some plants grow better than identical plants in other locations? Why is this? Friends in the real estate business would attribute the difference to “location, location, location”. I prefer to say, “environment, environment, environment”. Some places simply provide an environment that fosters growth, success, and the achievement of goals. Great Leaders create such an environment in which their followers who dare to dream big can do what is necessary to turn those dreams into realities.

Share the vision – Great Leaders have a vision of what they want to accomplish and the goals that they want to achieve. They expect their followers to see that vision and work for its fulfillment. Why should followers not expect the same support from their leaders? Great Leaders not only look at the visions of their followers, they look for ways to help those visionaries fulfill their visions as well.

Great Leaders, your followers, your team members, have hopes and dreams for their futures and the futures of their families. Just as you expect them to see your vision and support it, you have a responsibility to validate their hopes and dreams; and, demonstrate that you consider them to be worthwhile by providing your support, your enthusiasm, and your help in making those hopes and dreams come true.

Click the “Leave A Comment” button and share how a Great Leader has helped you reach a goal or turn a dream into a reality.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at [email protected]

Filed Under: Dynamic Leadership, Great Leaders, Lead from strength, Leadership, What characterizes good leaders Tagged With: Create a Vision, dynamic leadership, Ethical Leadership, lead by example, lead from strength, Lead with Integrity, Leadership

Do You Curse the Darkness or Bring the Light?

August 11, 2013 By Soaring_Eagle_One

When facing adversity, how do you respond?

Do you complain about the circumstances? Do you play the blame game, trying to make someone (anyone) else responsible for the problem? Do you bemoan the adversity, determined to prove that it’s not your fault? Playing the blame game is like cursing the darkness … it may feel good at the moment but it does nothing to solve the problem.

Or, do you look for constructive solutions? Do you identify the cause of the difficulty and look for ways to cure the cause? Solving problems is very much akin to lighting the candle that pushes back the darkness. It brings solutions to the table and changes the environment.

Great Leaders fall into the latter category. They know that few projects unfold without difficulty; few people face no adversity. Great Leaders acknowledge that “stuff happens” and they prepare themselves for the potential problems by planning in advance. How will they respond to a possible objection? How will they overcome a potential road block? What is their contingency plan if adversity presents itself? Great Leaders look ahead and identify potential problems and plan to overcome them. This is one of the factors that differentiate the Great Leader from the those who are satisfied with mediocrity; the ability and willingness to look into the future and actively plan for it.

Have you had an experience where planning ahead has helped you overcome adversity? Share your story here.

Your Actions Speak Far Louder Than Your Words

August 4, 2013 By Soaring_Eagle_One

It is easy to tell others how to do something. All that must be done is open one’s mouth and let the words come forth. But, that is not true leadership. It is merely the parroting of things previously read or heard. While people may hear the words, they are seldom inspired by them.

Great Leaders, on the other hand, live by the words that they speak. They know that those who choose to follow do so because they KNOW that the words are not mere concepts to the leader. Rather, they are principles by which the Great Leader lives.

Perhaps one of the finest examples of a Great Leader exemplifying the choices and actions that he wanted his followers to emulate was George Washington, Commanding General of the Continental Army at Valley Forge. While many captains, majors, and colonels went home and left their troops to face the brutal winter and starvation, General George Washington remained in camp, on the job every day, living under the same conditions as his troops. He did not keep the army together by saying, “you need to stay here”. Instead, he said, “WE need to stay here” and then did as he asked of them.

Great Leaders do not preach a sermon and expect others to obey. Great Leaders set an example for others to follow.

Filed Under: Dynamic Leadership, Great Leaders, Integrity, Lead from strength, Lead with Integrity, Leadership, What characterizes good leaders Tagged With: dynamic leadership, Ethical Leadership, Integrity, lead by example, lead from strength, Lead with Integrity, Leadership

When Great Leaders Are In The Valley of Despair …

July 28, 2013 By Soaring_Eagle_One

Do great leaders ever face challenges that seem overwhelming; setbacks that appear to be too great to overcome; failures that feel insurmountable? You bet they do! So, how do they overcome them and retake control?

The first step is to know which voices to listen to. No, I’m not talking about friends, advisors, coaches. Granted, all of those people can help the Great Leader in his or her quest. But, what I’m talking about here are the voices in our heads. The ones that tell us what we are capable of accomplishing and encourage us; and, the ones that try to convince us that we can’t attain our goals.

Mental attitude is so important when facing challenges. I once heard a speaker say “Whether you think you can or you think you can’t, you’re right!” Great Leaders know the voices of negativity are not friends. They are insidious creators of doubts who will point out every obstacle they can find and create barriers where none exist. The positive voices see the impediments, recognize them as challenges, and whisper, “we can do this … we just need to find the way … there is a way.”

The second step is to take action; massive action. Great Leaders have a vision of the future and they recognize that the way to turn that vision into a reality is to take action proactively. They have neither the time nor the patience to be reactive. Nor do they have the willingness to dabble in baby steps. They know that the harder they work, the more actions they take, the sooner they will know if they are on the right track. If they are on the right track, they’ll attain their goals and turn dreams into realities sooner. If they are on the wrong track, they’ll find out quickly and be able to change course sooner.

Renowned sales trainer Ray Leone once asked the late, great, Zig Ziglar what he would say to people who were currently facing challenges, setbacks, or failures. Zig’s answer was that he would tell them that the food that would help them climb the mountains is grown down in the valleys.

Great Leaders recognize that the valley is where the source of their power originates. It is the wellspring of their inspiration; and, it is where they will find the tools that will enable them to achieve the pinnacles of success.

Filed Under: Dynamic Leadership, Great Leaders, Lead from strength, Lead with Integrity, Leadership, What characterizes good leaders Tagged With: Character, dynamic leadership, Ethical Leadership, lead by example, Lead with Integrity, Leadership

Are You Building a Legacy?

July 21, 2013 By Soaring_Eagle_One

Greek history tells us that when Odysseus went to fight the Trojan War, he asked his friend Mentor to take charge of his palace and his son, charging Mentor with the responsibility of guiding his son, Telemachus, as he grows into manhood. Over time, the word “mentor” has come to mean one who gives of his or her time, experience, and wisdom in order to help another grow personally and/or professionally. It is through mentoring that Great Leaders build a legacy. But, why do they do this?

District Manager Ray was, undoubtedly, one of the finest mentors I ever met. He measured his success not by the number of dollars on his paycheck, but by the number of people that he was able to help grow and develop into successful agents and managers for the company he worked for. He took great pride whenever he heard about the success of someone who had passed through his tutelage. His pride was not based on “Look what I did!” but rather on “Look how this individual fulfilled his/her potential!” He worked hard every day to build a legacy of people who, through their own efforts, attained the levels of success to which others would only look with longing.

Scoutmaster Duane mentors young men to become the leaders upon whom local businesses, his community, the state, and the nation will depend to help us, as a people, realize the dreams of the founding fathers. He does not do this because he wants to point to a plaque on the wall and say “See what I produced!” He does it because he wishes to repay all those who have helped him become the man he is today; and, to prepare those he has the privilege of mentoring with the tools that will enable them to assist future generations.

Great Leaders subscribe to the “ripples on the pond” theory of life. Just like a pebble tossed into a pond creates ripples that travel out to the shore rebounding to come together again in the center of the pond, mentors build a legacy that travels out from their points of contact with their mentees into a world where those ripples will touch countless lives for generations to come. Great Leaders are great mentors who touch and change lives for the better far beyond their own lifetimes.

Know a great mentor who impacted and changed your life? Share that experience by commenting here.

Filed Under: Building a Legacy, Dynamic Leadership, Great Leaders, Integrity, Lead from strength, Lead with Integrity, Leadership, What characterizes good leaders Tagged With: Building a Legacy, dynamic leadership, Ethical Leadership, Integrity, lead by example, lead from strength, Lead with Integrity, Leadership

Why Do I Follow That Leader?

June 30, 2013 By Soaring_Eagle_One

I recently had a “conversation” via e-mail with the son of some of my oldest and dearest friends. Bill is in his middle 30’s, an Eagle Scout who has some interesting insights into the concept of leadership. When asked what traits he believed caused an individual to say “I choose to follow that leader”, Bill wrote the following reply. With his permission, I share it with you.

“The sort of traits that cause a person–or me, at least–to say, “this is someone I choose to follow,” are: authenticity, integrity, character, honesty. These are naturally related to each other and are the antithesis of the more common “do as I say, not as I do” leaders (using the term loosely) we tend to find otherwise. Whatever a person’s convictions or beliefs, to claim some title, adjective, or position as one’s own, but then behave in diametric opposition thereto is fraud, plain and simple. This establishes the moral authority to be a leader, but that is not the sole requisite of genuine leadership. I have heard it said that there is a difference between a manager and a leader: the former maintains the status quo, whereas the latter makes an original and positive contribution to those he or she leads. Put another way, a person may be compelled to follow a manager, but will voluntarily follow a genuine leader.

“Perhaps the most striking example of a genuine leader is Pope Francis. The full and formal title belonging to his office is: “Bishop of Rome, Vicar of Jesus Christ, Successor of the Prince of the Apostles, Supreme Pontiff of the Universal Church, Primate of Italy, Archbishop and Metropolitan of the Roman Province, Sovereign of the Vatican City State, Servant of the servants of God.” Not only does this lengthy description imply that the incumbent has some rather large shoes to fill, it is about the last phrase that I wish to comment. Personal beliefs and practices, such as they may be, aside, taking on the title of “Servant of the servants of God” echoes teachings attributed to Christ, according to which and to whom he should necessarily be conducting his own affairs and those of the Church. Let us consider this news story (http://www.reuters.com/article/2013/06/24/us-pope-concert-idUSBRE95N0S920130624) published just this week. Of particular interest in the Reuters article is the description of him putting his work ethic above social affairs, consistently declining the material wealth normally associated with his office, and conducting his daily duties as closely as possible to ‘the people,’ rather than in seclusion. This, to me, is the definition of moral authority: he is conducting his own affairs and is evaluating plans for conducting those of the Church both according to his understanding of Christ’s teachings and to the Jesuit mission. The fact that his doing so seems to surprise people might suggest that we should evaluate our own expectations as to what exactly we believe ourselves to be entitled, as opposed to privileged to have. Certainly the contributions Francis will make to the Church are expected to be positive (and God help the Church if his approach is actually original), making him a genuine leader.”

Authenticity, integrity, character, honesty … four words that speak to the high moral disposition that inspires others to follow. Great leaders who desire to positively impact the lives of those who choose to follow would do well to keep Bill’s answer in mind.

RESPECT – Great Leaders Earn It; They Don’t Demand It

June 23, 2013 By Soaring_Eagle_One

R – E – S – P – E – C – T. Everyone wants it; not everyone gets it. Great Leaders know that respect is not handed out as an entitlement. It must be earned. So how do they go about earning it?

They take responsibility rather than delegate blame – Great Leaders take responsibility when things don’t go according to plan. Rather than delegate the blame to a subordinate, Great Leaders step up and say, “As the leader of this team, the responsibility is all mine.” Great Leaders recognize and accept that they are held accountable for results.

They give credit for success to the team – Great Leaders know that they accomplish little by themselves. While the weak leader will point to the successful completion of a project and say, “Look what I did!”, the Great Leader points to the team and says, “Look what you accomplished! You are the greatest!”

They listen – While the Great Leader knows that he or she is ultimately responsible for making decisions, the Great Leader takes the time to seek out and truly listen to the opinions of team members. Only after listening and hearing everyone’s input, the Great Leader makes the decision that he or she believes is in the best interest of all concerned.

They follow up – Great Leaders don’t just delegate tasks, they monitor progress, ask what tools or resources are required and obtain them. The person to whom the task was delegated knows that it’s not busy work; that outcomes are desired and that the Great Leader is there to help them obtain the desired outcome.

They “walk the talk” – Great Leaders lead by example. They never ask more of their followers than they would be willing to do themselves. They “practice what they preach” and display the same behaviors that they expect from others.

Great Leaders know that respect must be earned every day and their actions will be closely scrutinized by their teams, their followers, to determine if they’ve earned it … every day.

Do you have an example of how a Great Leader has earned your respect? Comment here and share it, please.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at [email protected]

Filed Under: Building a Legacy, Dynamic Leadership, Great Leaders, Lead from strength, Lead with Integrity, Leadership, What characterizes good leaders Tagged With: dynamic leadership, Ethical Leadership, lead by example, lead from strength, Lead with Integrity, Leadership