Is Never Making a Wrong Decision a Sign That You Are Not Making Enough Decisions?

Helen was recently promoted into a leadership position. She was happy with her new job and new title and recognized that she was going to be making decisions in situations that she had never had to face before. She also knew that her new supervisor, Victoria, was going to be judged by her bosses since she had promoted Helen ahead of more senior and experienced people. In fact, Helen’s old manager would now be reporting to Helen.

When facing situations requiring a decision during the first few weeks, Helen would analyze the facts and personalities involved; consider all of the options that were available to her; and then, she would sit down with Victoria to review all of the facts, the options, what she thought her decision should be and why. In most cases, Victoria would endorse the course of action that Helen proposed. But, occasionally, Victoria would point out facts or background considerations that Helen was not aware of that needed to be considered.

Victoria understood that Helen wanted to make the right decision. However, she also knew that vacillation and delays in decision making made Helen look indecisive and weak; like a follower rather than a leader. So Victoria had a heart-to-heart talk with Helen, telling her

“Helen, I chose you for this job because I believe you are intelligent and have the ability to reach logical conclusions based on facts and the personalities involved; to examine evidence and available options and reach the best possible decision. Make decisions. Right or wrong, I’ll back you in public. If you make a poor decision, we’ll talk privately and determine what might have been considered and what might have been done differently. Be decisive and understand that if you don’t make a wrong decision from time to time, you aren’t making enough decisions.”

As a result of this “pep-talk”, Helen became more decisive. She made good decisions for the most part and, in the end, she became a Great Leader who mentors others to become the Great Leaders of the future.

Have you had the privilege of working with someone like Victoria who helped you to become a better leader? Share your story here by clicking “comment”.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

Do Actions Speak Louder Than Words?

Over the years, I’ve listened to many individuals talk about the type of leader that they would prefer to follow. While they cite many different leadership traits, they usually come back to one trait that seems to be almost universally desired. They want a leader who “walks the talk”.

Perhaps this was best expressed by one of the great entrepreneurs of the late 19th century, Andrew Carnegie, who stated, “As I grow older, I pay less attention to what men say. I just watch what they do.”

Make no mistake. People can and do listen with their eyes. All of the well spoken platitudes from someone whose plan is to “fake it ’til you make it” vanish like a puff of smoke in a breeze when the behavior of the speaker is at odds with the spoken word.

Great Leaders know this and live their lives in such a way as to make certain that their behavior and their words are congruent.

  • When asking that they be treated with respect, Great Leaders treat others respectfully.
  • Desiring to be treated courteously, Great Leaders treat others with the same courtesy that they desire.
  • When speaking, they want others to listen. Thus, when others speak, Great Leaders give the speaker their undivided attention and actively listen, asking questions to better understand the speaker’s intent and meaning.
  • Asking others to arrive on time, Great Leaders arrive early and stay late.
  • Wanting a 100% effort from others, they devote their entire being and effort to the task at hand.

Great Leaders know that their actions will speak far more loudly than their words. They lead by example and demonstrate the character and traits that they desire from others. Who are the Great Leaders in your life that set the examples that you choose to emulate? Share your story by commenting below.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

Do Great Leaders Believe That One Person Can Really Make a Difference?

How many times have we all heard companies trumpet the phrase “our employees are our most valuable asset” only to see them treat their employees as a disposable commodity to be used up, burned out, and thrown away to be replaced by a newer, younger, worker who costs less? This is the mark of mediocre (or worse) leadership.

Great Leaders know that there is a better way. They believe that one person CAN make a difference and they show this by demonstrating these leadership traits.

  • They treat team members like they are the most important people in the world … because they are. It is through the labors of the team that expectations are met and the team’s goals are reached. Great Leaders rely on team members to put forth a 100% effort and exude confidence in the team’s ability to do so. Consequently, the team strives to show that the confidence is warranted.
  • They treat team members like they make a difference. Great Leaders know that any one individual can make a difference whether it be by increasing the team’s productivity or ensuring that the customer, internal or external, is provided with the goods or services that they truly need and that provide the greatest benefit to the customer.
  • They listen, truly listen, to ideas from every member of the team. Great Leaders know that great ideas, game changing ideas, can come from anywhere and anyone. They know that any member of the team can be the person to put forth an idea that will make the difference between success and failure; between meeting a quota and exceeding a quota; between living up to an expectation and surpassing that expectation.
  • They treat each team member with respect. Great Leaders know that respect is a “two-way street”. While respect is, and should be, an earned quality, Great Leaders show respect until such time as the team member shows that he/she is unworthy of respect … and it takes a lot to convince the Great Leader that respect is undeserved.

Great Leaders know that by treating each person as someone who can make a difference, each person that they lead will strive to live up to that expectation and become “the difference maker”.

Have you had an experience where you did everything in your power to make a difference in someone else’s life because a Great Leader expressed confidence in your ability to do so? Click “Comment” and share your experience.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

How Does a Great Leader Earn the Undying Loyalty of Others?

It is the winter of 1777-78 and the Continental Army has fought one losing battle after another. The seat of the Continental Congress and largest city in the Colonies, Philadelphia, has fallen and is now occupied by the Redcoats. There, the British Army rests while dining bountifully in warm colonial homes.

Meanwhile, the Continental Army has made its winter encampment at Valley Forge. There, they face shortages of everything; food, medicine, warm clothing, shoes. The soldiers sleep in cold, drafty, log cabins that they have hastily built. The soldiers witness the departure of many officers who request, and are granted, leave to go home to sleep in their own beds and eat well with their families. They also note that one officer does not leave. Promising to share their every hardship, Washington stays with the army at Valley Forge.

Great Leaders lead by example and do not ask those that they have the privilege of leading to do things that they would be unwilling to do themselves. They share the work, the good times, and the bad times. They know and understand what their teams know and have experienced because they, too, have shared the experiences of the team.

In the spring of 1778, the Continental Army marched out of Valley Forge led by a Great Leader who had earned their undying loyalty by remaining with them; by sharing their experience, their privations, their hardships. In June of that year, the Continental Army defeated the British at Monmouth Courthouse, the last major engagement in the Northern Theater of the Revolutionary War. Following the battle at Monmouth Courthouse, the British withdrew to New York City and shifted the focus of their campaigns to the Southern colonies. Ultimately, the British would surrender at Yorktown and a new nation, The United States of America, would take its place among the nations of the world … in large part because a Great Leader stood shoulder to shoulder with the troops and led them to victory.

If you have had the privilege of following a Great Leader who has earned your undying loyalty, click “Comment” and share your story here.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com