How Does a Leader Earn Trust?

Becoming an Eagle Scout is all about leadership. This is why many of the questions asked at the Eagle Scout Board of Review focus on the quality of leadership. I’m frequently surprised (perhaps by now I shouldn’t be) by the answers that are given when the candidates are asked what traits they look for in a leader. While each candidate answers this question differently, one characteristic that is often cited is, coincidentally, the first point of the Scout Law; the leader must be trustworthy. When asked to define what makes a leader trustworthy, here are the characteristics most often cited.

  • The Leader Displays Character – Character is honesty, integrity. It’s saying what you mean and meaning what you say. It’s keeping your word. It’s honoring your commitments. A Great Leader does all of these things. Great Leaders believe and demonstrate that “my word is my bond.”
  • The Leader Has High Values – Values are those core beliefs that a Great Leader cannot and will not violate. He/She has a clear understanding of right and wrong; proper and improper; legal and illegal. The Great Leader does not vacillate in these matters. Decisions are made and actions taken in accordance with these inviolate values.
  • The Leader Behaves Congruently – Congruent behavior simply means that the leader behaves in a way that models the beliefs that he/she lives by. They do not say, “do as I say and not as I do”. Rather, the Great Leader demonstrates acceptable and appropriate behavior at all times.
  • The Leader Cares About the Followers – One young man expressed it by saying that “A leader does not put his people in harm’s way unnecessarily”, an answer that was reflective of his Junior ROTC experiences in school. This can be expanded to reflect the fact that the Great Leader genuinely cares about what happens to his/her followers; wants those individuals to flourish and grow, both professionally and personally. Great Leaders put their followers in a position to succeed, showcasing each team member’s talents and skills, giving credit where credit is due. Great Leaders measure their own success by the successes of the team and the team’s members.

By conducting themselves in these ways, Great Leaders earn the trust of their followers, their team members. Have you had the privilege of working with a leader who earned your trust? Click “comment” and share how they earned your trust.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

How Do Great Leaders Inspire Hope?

Great Leaders know that, in a perfect world, we would live enchanted lives where everything works exactly as we expect it to; where plans always yield the ideal outcomes; where obstacles are few and easily overcome. However, reality has shown us that we do not live in a perfect world. Things don’t always work as we expect them to. The best laid plans can and do go awry and yield less than perfect outcomes. We will encounter obstacles, some of which will not be easily overcome.

This is when the Great Leader is given the opportunity to shine. Great Leaders inspire hope. Inspiration and hope are their “stock in trade”. How do they do this?

  • They see the opportunity – Setbacks only become impediments to progress when we allow them to do so. Great Leaders see that every challenge presents an opportunity for creativity, innovation, to bring the special talents of a team member to the forefront where all can see it.
  • They look for solutions, not who to blame – Great Leaders are not interested in playing the blame game. In many ways, who is responsible for creating the problem is unimportant; who can solve the problem is the key.
  • They encourage – Anyone can be a critic. It takes no real talent to criticize the work of others. Great Leaders, on the other hand, encourage team members to try new things, to be creative, to innovate. Even if an idea does not work, the Great Leader praises the individual for being willing to try something that is “outside the box”.

While people can be forced to follow a mediocre leader due to that individual’s title or position, they choose to follow a leader who maintains a positive and hopeful attitude no matter how discouraging the situation may appear. They choose to follow a leader who inspires them and gives them reason to believe that the best is attainable. Great Leaders inspire such hope.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

Who Made You the Leader?

As children, we often had the experience of someone telling us what to do and how to do it. We wondered and often asked, “who made you the leader?” or words to that effect. If the person telling us what to do was an adult, hopefully, we were wise enough to not ask that question. But, if the person telling us what to do was another child, a peer, we usually asked the question loudly and with great conviction. Today, I believe we have a much clearer picture of who made you the leader.

The dictionary defines a leader as, “1. a person or thing that leads. 2. a guiding or directing head, as of an army, movement, or political group”. Please note that nowhere in this definition does it say that a leader holds a specific management position, political office, or designated job. Rather, it tells us that a leader is a person who leads, guides, or directs others. So, how does a leader do these things.

  • Leaders inspire others to dream. No great thing is accomplished by dreams alone. But, great accomplishments require big visions, big dreams of what might be possible “if only…”
  • Leaders encourage others to learn. Consider the Wright brothers. They had the dream of one day flying. But they knew that they did not know enough yet to make that dream come true. So, they studied birds and the shape of their wings and noticed what we now know as an airfoil, the shape that creates lift and enables the birds to soar.
  • Leaders motivate others to do more. Great achievements require great effort. When many are tired and tempted to give up, leaders help them keep the vision in sight and put forth the extra effort needed to turn that dream into reality.
  • Leaders empower others to become more. A young man facing an Eagle Scout Board of Review stated that a leader inspires someone to achieve things that he/she never thought could be done. It is still one of the best definitions of a leader I’ve heard.

Who made you the leader? If you did any of these four things, you made you the leader by doing so. If you did all four, you are well on your way to being a Great Leader.

Have you known a leader who inspired you to become more than you already were; to do more than you had previously done; to learn more and grow; to dream of the possibilities? Click “comment” and share that experience.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

Make a Decision!

In my experience, decision makers are not always Great Leaders; but, Great Leaders are always decision makers.

I remember that, as a beginning life insurance agent, I was often frustrated to hear people tell me that they did not want to make a decision about the purchase of a policy … especially without having the opportunity to “think about it”. The experience of my peers and subsequently my own experience had shown that the longer people thought about a decision, the more likely it was that they would make no decision. I came to believe that the decision to make no decision was, in fact, a decision to do nothing. In hindsight, I can see that my belief was only partially correct.

For a great many individuals, this assumption was accurate. They chose to avoid a decision in the belief that, so long as they made no decision, their circumstances would always remain the same and that they would have ample time to take action when they chose to do so. Of course, we all know that this is not true; that circumstances are always changing and that those changes can and do remove options that we may have previously had available to us.

On the other hand, Great Leaders are very aware of the continuous changes going on around them. This is not to say that they can predict the changes that will occur; or, that they will recognize the change the moment it happens. However, they know that change is inevitable and that indecision only delays the decisions that must be made. They also recognize that the passage of time can alter the options available to them … sometimes offering more options, other times fewer options. So, what do they do?

Great Leaders stop and take time to consider the options available to them, including the option to do nothing at this time. They weigh the plusses and minuses of each option and then make a decision based on what they believe to be the best alternative. They make this decision with confidence and then they lead their team in the implementation of the decision that they have made. They take action … massive action. As a wise man once said, “Massive action provides immediate feedback. It tells you that you are on the right course and you should proceed; or, it tells you that you are on the wrong path and that you need to turn back, reconsider your decision, and make the appropriate changes.” Decision makers are not always Great Leaders; but, Great Leaders are always decision makers.

How do you make decisions? Click “comment” and share your decision making process.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com

When Was the Last Time You Sharpened Your Ax?

Dennis entered his sales manager’s office with a spring in his step and a smile on his face. He was the company’s top sales representative and knew why … he was the only person on the team who was willing to do the work, the real work, every minute of every hour of every day, seven days a week, 52 weeks a year. He’d earned every award and accolade the company offered. So, when his sales manager asked him to step into the office and close the door, he fully expected that he was going to be praised for his dedication, commitment, and hard work.

“Dennis,” his sales manager, Ken, began, “First, I want you to know how much I appreciate all that you do. You are our top sales rep. Your customers love you. Customer service tells me that your customers say you always under promise and over deliver. Your mind is on the job 24 hours a day, 7 days a week; and, I’m worried about you. You don’t take vacation time you’ve earned. You don’t take time to celebrate holidays. You have a loving wife and beautiful children but, by your own admission, you don’t really spend a lot of time with them. I’m don’t want to lose you to burn out or health problems. So, I want to share a story with you and I hope you’ll spend some time this Labor Day Weekend thinking about it.

“Once upon a time, there were two lumberjacks. They were the greatest axmen alive. The young lumberjack bragged that he could cut more wood than the old one and after a while, the two agreed to have a contest to see who was the best. The day of the contest dawned bright and sunny. Both men were feeling great and began chopping wood. As the day wore on, everyone could see that one man was building a lead over the other and; as the sun was setting, it was clear that the elder lumberjack had won by a significant margin.

“The young lumberjack exclaimed, ‘How could you possibly win? Every time I looked around, you were sitting in the shade; you spent almost a half hour eating lunch while I didn’t take a single break and I skipped lunch completely! How could you possibly beat me?

“The older man smiled and said, ‘Son, what you didn’t notice was how I timed those breaks. After 50 minutes of work, I sat down in the shade for 10 minutes and drank some water. When I broke for lunch, I provided my body with the fuel it needed to work through the afternoon. You also failed to notice that each time I took a break, I spent the time sharpening my ax.’

As Dennis walked out of Ken’s office, the significance of what Ken had said hit him. He had known for a while that he was tired; that it was getting harder and harder to generate the enthusiasm that he had always felt for his job; that he could not recall the last time he’d watched his son play in a ballgame; and, he’d missed his daughter’s last two piano recitals. He’d felt for a while that his wife was drifting away from him and now he recognized that it was him who was drifting away. He didn’t need all weekend to think about the story … he needed to spend it with his family and renew those relationships and refresh the love that he felt for them.

As we celebrate this Labor Day weekend, let us rest in the shade and share the time with our friends and loved ones, nourish our bodies, and refresh our spirits. This is how we can sharpen our axes. Doing so helps us keep things in perspective and recognize the things that are truly important. Doing so also makes it possible for us to better motivate and guide those that we have been given the privilege of leading.

Happy Labor Day!

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com