Which Leader Would You Rather Follow?

Two individuals, Joe and Mary, were hired into sales positions for the same company. They had different sales managers, Travis and Ray, who also served as their sales trainers. They completed the basic sales training courses in the classroom which taught them all about the company’s products and the company’s basic sales presentation. They received the same scores on their product knowledge tests. Now, it was time to venture out “into the field” where they would be meeting with real customers under the watchful eyes of their respective sales managers. Joe and Mary agreed to meet for a light dinner after their first day of “field work” to compare notes. When they met for dinner, they found that they had experienced very different days.

Joe had worked with Travis. After each customer meeting, Travis pointed out everything that Joe had done wrong. Travis told Joe everything he had to “fix” before they went out on more sales calls the next day. Joe concluded by stating that he had made no sales, was disappointed and frustrated, and was questioning his future in sales.

Mary, on the other hand, had spent the day working with Ray. After each customer meeting, Ray asked Mary to identify the things that she felt she had done well. Ray then pointed out things that he felt Mary had done well but she had not mentioned. Ray then asked Mary what she felt she could improve on and, through a series of questions, guided her as to how she could make those improvements. Mary concluded with the statement that, while she had not made a sale either, she was eager to make more calls the next day and was confident that would make sales.

Great Leaders understand that a major part of their role is to help team members discover their skills, their competencies, and what they do especially well. Rather than tearing down team members, they help build the team member’s confidence while building their skill sets as well. This does not mean that Great Leaders ignore those things that need to be changed and improved; but, Great Leaders help the team member identify those things for themselves and discover, for themselves, what must be done to become better every day.

If you will be a Great Leader, ask yourself who you would rather work with … Travis or Ray; then, model the behaviors of the leader you prefer and build the people you have been given the privilege of leading.

Click “Comment” and share your experiences of working with a “Travis” or a “Ray” type of leader.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at tom.hoisington@eagleoneresources.com