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How Does a Leader Differ From a Boss?

February 15, 2015 By

I love serving as a member of an Eagle Scout Board of Review. The view of true leadership, stated by a young man who has spent up to seven years studying and demonstrating leadership skills, is both insightful and awe inspiring. A question that I like to ask the candidates is simply, “What is the difference between a leader and a boss?” While no two candidates have ever given the same answer, here is brief summary of some of the answers I’ve heard.

  • Bosses – Bosses sit back and tell others what to do. They seldom do the jobs themselves. In fact, it’s very possible that they’ve never done the job they’re telling others to do. Bosses pass judgment … a lot. They seldom tell someone what they’ve done well; but, they can always tell that person everything that’s been done wrong. Bosses find fault and have a unique ability to crush a person’s desire to improve or create something.
  • Leaders – Leaders, on the other hand, tend to be very hands-on. They’re not afraid to dig right in and help get the job done. They don’t ask others to do things that they are not willing to do themselves. Leaders look for opportunities to provide genuine and deserved praise. Genuine praise is specific about what was well done (i.e., “you did a great job of identifying that client’s need and showing them how it could be met by our product) rather than an insincere and vacuous “nice job” or “you did good”.  When something has not been done well, leaders will typically help the team member review the job or situation, asking “what do you feel you did well? what do you think you could do differently/better next time?” They help team members discover solutions for themselves by asking guided questions and commending the team member when he/she comes up with the solution.

Great Leaders may be in charge of a project but they are not bosses. They do all of the things that leaders do above … and then some. They find ways to go the extra mile to help the team reach and surpass a goal or objective.

Click “Comment” below and share your experience with a Great Leader who led rather than bossed.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at [email protected]

Filed Under: Building a Legacy, Dynamic Leadership, Great Leaders, How personality type impacts leadership, Lead by Example, Lead from strength, Leadership, Leadership Qualities, What characterizes good leaders Tagged With: , , , , ,

Even Bad Leaders Can Be Great Role Models

December 14, 2014 By

In the article titled, “Let Great Leaders Pause to Give Thanks”, we talked about the importance of Great Leaders taking time to give thanks. Reflecting this past week, I realized that there were a few thank you’s that I had neglected to offer. While Great Leaders are usually the result of the wonderful examples set by other Great Leaders, it occurred to me that, sometimes, bad examples are also instrumental in the development of a Great Leader.

This realization was prompted by a short time spent at the counter of a diner I ate at while traveling. It was late Saturday morning and the diner was relatively busy. The manager was standing at the “pass out window” where the cooks would set the plates that were ready to be delivered to the patrons at the tables. His job was to organize the various meals by ticket so that the server could pick up a tray and all of the meals for that table would be on the tray. While the manager was doing this, he was constantly yelling at the cooks and berating the servers. The overall attitude of the staff was very negative and it was reflected in the service that they provided. This incident brought to mind a time when I worked as a cook in a coffee shop and the manager, we’ll call him Larry, was a crude, rude, and verbally abusive drunk. I remember watching the way he treated everyone and thinking, “I don’t ever want to be a manager like him.” Through his bad example, he made me realize the importance of treating others with courtesy and respect regardless of their position in the company’s hierarchy. Thank you, Larry, for setting that example of how NOT to treat employees.

While I’ve frequently cited the great leadership skills of my first agency manager, Ray, I also recall the behaviors and actions of several agency managers that I met who belittled their agents, questioned the agents’ potential to “ever amount to anything”, treated staff members with disdain, were deceitful, and were generally rude to everyone. One of the agents who transferred to my agency after working for one of these other managers remarked, “I learned a lot from (former manager). I learned what I don’t want to be like.” Thank you, (former manager), for showing me why agents left other agencies to work for a different manager.

Great Leaders, today and always, learn from everyone around them. On some days, they see an example of how they want to lead, an example that they want to emulate. On other days, they see, first-hand, behaviors that they want to avoid at all costs. Regardless of which day it is, Great Leaders see and learn from everything and everyone around them. For this, we should all give thanks.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at [email protected]

Filed Under: Building a Legacy, Dynamic Leadership, Great Leaders, Lead by Example, Lead from strength, Leadership, Leadership Qualities Tagged With: , , , , , ,

Let Great Leaders Pause to Give Thanks

November 23, 2014 By

Leaders who would be Great Leaders know that few become who and what they are alone; with no help. It is only fitting then that we as a people, and especially those among us who are leaders, should pause this week to give thanks for the many blessings we have received; and, for those individuals who have shared the knowledge and experiences that helped shape who we are today. Here are a few of the people and things for which I am thankful this year.

  • The love, encouragement, and support of my family – For me, it all starts here. Without the love and support of my family, I could not do what I do. I am especially thankful for my wife, Lin, who supports and encourages the work I do in the Scouting Community to help shape the character and values of the next generation of leaders.
  • The examples set by my parents – Without a doubt, my mother and father set an example of unconditional love and acceptance; honor and integrity; justice and fairness. I recognize today that they did not “preach” these values but rather provided the example by living them every day of their lives.
  • Friends and associates I call “Talent Scouts” – I have been blessed with a number of friends and business associates who have seen talents in me that I never suspected were there; and, they encouraged me to use those; to let them “come out and play”. Even when I questioned my own ability, they were steadfast and encouraged me to exercise and grow those talents. They are far too numerous to mention each by name; but, you know who you are and I hope you know how much I appreciate the encouragement and support you have provided.
  • The selfless men and women of Scouting – A standard and running joke among Boy Scout Volunteers is that “it’s only an hour a week”. For most of these dedicated leaders, volunteering entails far more than a single hour a week; yet, they continue to give of their time and talents … some for many years after their sons graduate from high school and even college.
  • The country in which I live – I am thankful that I live in the United States of America, a country in which I am free to make my own choices and succeed or fail on my own merit and effort. Ours is a country in which a person’s opportunities are not governed by the class into which they were born; not limited by a government that determines the education that they will be allowed to obtain or what job they will enter. I pray that the people of this nation will not cast aside these freedoms to pursue the mirage of “safety and security” wherein someone else makes these choices for them.
  • Finally – I am thankful that I am free to write what I believe and to give thanks for the blessings I enjoy without fear of reprisal from someone who does not agree with what I believe or how I offer up my thanksgiving. May God Bless the USA and all who reside here.

Those who are Great Leaders and those who would choose to become Great Leaders will take time this week to look around them, see how blessed they are, and offer up thanks. For what are you thankful? If you care to share, click “Comment” and tell others what you are thankful for.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at [email protected]

Filed Under: Building a Legacy, Dynamic Leadership, Great Leaders, Lead by Example, Lead from strength, Lead with Integrity, Leadership, Leadership Qualities, Uncategorized, What characterizes good leaders Tagged With: , , , ,

Great Leadership Requires Teamwork, Right?

November 16, 2014 By

It’s a funny thing about Great Leaders. Their alphabet seems to be missing a letter. The alphabets of Great Leaders also seem to have a letter or character that appears to be missing from the alphabets that many people use. Have you figured out what letter is missing and what letter has replaced it?

Great Leaders seldom use the letter “I”. Listen carefully and you soon realize that you seldom hear, “I did this” or “I did that”. In fact, Great Leaders use the letter “I” so seldom that it is only natural to assume that it has been removed from their alphabet. Instead, they’ve added the letter (character?) “we”, as in “we did this” and “we did that”.

Assembling and using the talents of a team is one of the great talents of true leadership. It is the abandonment of the concept that one must do everything oneself in order to have it done right. It is the mark of a Great Leader to embrace the realization that together, we can do so much more that we could ever hope to accomplish individually.

I remember, as a child, hearing a story told by the great singer Tennessee Ernie Ford. He told of a father watching his son try to move a large rock. The boy tried pushing, pulling, rolling … everything he could think of. Still, the rock remained unmoved. Finally, the boy stepped away from the rock and declared that he could not move it. The father asked if he’d tried everything that could be done and the boy responded “yes”. The father thought a minute and then asked, “are you sure you’ve tried everything?”  Exasperated, the boy affirmed that he’d tried everything. The father waited a moment and then suggested that there was one more thing the boy could do. “What is that?”, asked the son. The father replied, “You could ask me to help.”

Great Leaders do not believe that they must be capable of doing all things well. Great Leaders recognize that there are people who have talents and strengths that they themselves do not possess. Great Leaders willingly accept this fact and ask those others to join a team that, together, will accomplish so much more than any one individual can achieve. And, in the end, when the goal has been met, the Great Leader gives credit where credit is due … to The Team.

Have you had the joy of being part of a team that accomplished more than its individual members could have done individually? Click “Comment” and share what made the leader of that team a Great Leader.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at [email protected]

Filed Under: Building a Legacy, Dynamic Leadership, Great Leaders, Lead by Example, Lead from strength, Lead with Integrity, Leadership, Leadership Qualities, What characterizes good leaders Tagged With: , , , , , , ,

Leaders See Greatness All Around Them

November 9, 2014 By

Do Great Leaders instill greatness in their followers; or, is the greatness already there and the Great Leaders find ways to draw the skills, talents, and greatness out of the team members for all the world to see? I would suggest that it is the latter and here is how they do it.

  • They believe – Great Leaders believe in the members of their teams. They have faith that the team can rise to any occasion and any challenge.
  • They demonstrate confidence – Great Leaders allow their faith in the team to be evident for all to see; especially for the members of the team.
  • They encourage – Great Leaders provide encouragement. If they can see that something is not working, or is not going to work, they do not discourage effort. Rather, they provide encouragement and guidance that leads the team in a direction that will work.
  • They provide praise – Great Leaders deflect credit for success away from themselves and direct credit to the members of the team that made the success possible.

Great Leaders see talent and potential greatness all around them. They attract that greatness in others. These people choose to follow someone who expresses faith, confidence, encouragement, and praise. Great Leaders do not fear that surrounding themselves with talented people will diminish them. Rather, Great Leaders know that their own star will reflect the brilliance of the teams they assemble … and they give credit to the team for making them look good.

Have you experienced the joy of following a Great Leader? Click “Comment” and share that experience.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at [email protected]

Filed Under: Building a Legacy, Dynamic Leadership, Great Leaders, Lead by Example, Lead from strength, Lead with Integrity, Leadership, Leadership Qualities Tagged With: , , , , , ,

How Do Great Leaders Show Respect for Self and Others?

October 27, 2014 By

The Roman Emperor and stoic philosopher, Marcus Aurelius, wrote, “Never esteem anything as of advantage to you that will make you break your word or lose your self-respect.” This is good advice for one who wants to be a Great Leader. Consider this example of how a leader pursued a course of action that he thought would give him an advantage but ended up costing him dearly.

Shirley had been a counselor at the Family Counseling Center almost from its inception. As the agency grew, more counselors were brought on staff and everyone played “musical offices” so that clients and counselors could conduct sessions privately. In fact, Shirley had gone from having a private office to sharing the office with other counselors; to having a desk in the front office/reception area so that other counselors could use the office for private meetings with clients. Shirley was a team player and accepted the move cheerfully and was given the assurance that when the agency moved into a larger space in a few months, she would again be given a private office in recognition of her tenure and the nature of the work she was doing in addition to providing counseling.

On the day of the big move, Shirley picked up the box containing her personal belongings and went to the new office. Walking in the door, she was greeted by the FCC’s Director and led to a cubicle in what the floor plan called “the bullpen”. The Director told Shirley that he’d changed his mind, he didn’t feel that she needed nor deserved a private office. Other, less senior, counselors would be given the private offices. Needless to say, Shirley felt that she had been lied to and her dedication to the agency had been betrayed.

In the ensuing months, she wrapped up the various projects that she was working on and, when they were completed, she tendered her resignation and opened her own practice. Today, she has a very successful practice and does not regret her decision to “go independent”. As for the FCC, at last count, the Director had hired four new people to do the work that Shirley had previously done by herself. Over half the people who were on staff at FCC have now left having seen how the Director treated Shirley.

While it is unclear what advantage the Director believed he would achieve by his treatment of Shirley, what is clear is that the FCC lost a knowledgeable counselor who had been a valuable resource for the agency. It is also clear that he did not value or respect the talents and abilities that Shirley brought to the agency.

Great Leaders recognize the talents and abilities of those around them. They treat team members with respect, courtesy, and dignity. They keep the promises that they make. In doing these things, Great Leaders earn the loyalty and respect of the people who make up the team they have been given the privilege of leading.

How has a Great Leader demonstrated that he/she recognized the talents that you brought to the table? How did that individual show you respect? Click the “Comment” button and share your story.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at [email protected]

Filed Under: Building a Legacy, Dynamic Leadership, Great Leaders, Lead by Example, Lead from strength, Lead with Integrity, Leadership, Leadership Qualities, What characterizes good leaders Tagged With: , , , , , , , ,

What Could a Leader Accomplish If … ?

October 12, 2014 By

What could you accomplish if you believed that it was impossible to fail? Could you reach a goal that you had always thought was unattainable? Could you successfully complete a project that you had always been afraid to start for fear of failure?

What could you accomplish if you had faith in yourself and those who form the team you have surrounded yourself with? What could you achieve if you chose to ignore those nagging voices of self-doubt? What could your team accomplish if they knew that you had the ultimate faith that they could do the “undoable”?

What could you accomplish if you considered success to be inevitable? What could you accomplish if you believed, really and truly believed, that you were born to succeed and that you have all the talent, skill, and intellect that you will ever need to do whatever you set your mind to do?

While Great Leaders understand on an intellectual level that failure is always a possibility, on an emotional level, they act as though failure is impossible; and, they inspire the team that they have been given the privilege of leading with the belief that the only possible outcome is massive success. They have faith in themselves, in their own abilities, and most importantly, they have faith in team members to accomplish whatever the team has committed itself to. Great Leaders act as if it is impossible to fail and in doing so, they inspire their teams to achieve heights far above those that anyone had previously thought possible. Great Leaders believe, as Napoleon Hill stated that, “Whatever the mind can conceive and believe, it can achieve.”

Click “comment” and share what YOU could accomplish if you acted as though failure were impossible.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at [email protected]

Filed Under: Building a Legacy, Dynamic Leadership, Great Leaders, Lead by Example, Lead from strength, Lead with Integrity, Leadership, Leadership Qualities, What characterizes good leaders Tagged With: , , , , , ,

What Is Your Greatest Asset as a Leader?

October 5, 2014 By

It’s interesting the answers you get to this question. Some will say that the leader’s greatest asset is the authority bestowed by the job title, the corner office, the position power. Others will respond that it’s the leader’s ability to change things for the better; to improve systems. Still others will cite tangible assets such as cars, houses, investment portfolios, and the like. Great Leaders know better. They will tell you that all of these things are frills; not great assets.

Great Leaders know that their greatest assets are the people that they have been given the privilege of leading. Great Leaders will be the first to tell you that, without dedicated and committed team members who willingly choose to follow, they can accomplish little.

Great Leaders will also tell you that their greatest investment is the time they spend with their team members; time invested in learning about each team member’s wants and needs; time learning about each team member’s values and priorities. Great Leaders do not use this information to manipulate people. Rather, they use this information to help each individual grow, to showcase each individual’s talents so that they are given the opportunity to excel and advance.

Have you had the opportunity to work with someone who saw you as a great asset? Share your story by clicking “comment”.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at [email protected]

Filed Under: Dynamic Leadership, Great Leaders, Lead by Example, Lead from strength, Lead with Integrity, Leadership, Leadership Qualities, What characterizes good leaders Tagged With: , , , , , , ,

How Do Great Leaders Inspire Hope?

September 22, 2014 By

Great Leaders know that, in a perfect world, we would live enchanted lives where everything works exactly as we expect it to; where plans always yield the ideal outcomes; where obstacles are few and easily overcome. However, reality has shown us that we do not live in a perfect world. Things don’t always work as we expect them to. The best laid plans can and do go awry and yield less than perfect outcomes. We will encounter obstacles, some of which will not be easily overcome.

This is when the Great Leader is given the opportunity to shine. Great Leaders inspire hope. Inspiration and hope are their “stock in trade”. How do they do this?

  • They see the opportunity – Setbacks only become impediments to progress when we allow them to do so. Great Leaders see that every challenge presents an opportunity for creativity, innovation, to bring the special talents of a team member to the forefront where all can see it.
  • They look for solutions, not who to blame – Great Leaders are not interested in playing the blame game. In many ways, who is responsible for creating the problem is unimportant; who can solve the problem is the key.
  • They encourage – Anyone can be a critic. It takes no real talent to criticize the work of others. Great Leaders, on the other hand, encourage team members to try new things, to be creative, to innovate. Even if an idea does not work, the Great Leader praises the individual for being willing to try something that is “outside the box”.

While people can be forced to follow a mediocre leader due to that individual’s title or position, they choose to follow a leader who maintains a positive and hopeful attitude no matter how discouraging the situation may appear. They choose to follow a leader who inspires them and gives them reason to believe that the best is attainable. Great Leaders inspire such hope.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at [email protected]

Filed Under: Building a Legacy, Dynamic Leadership, Great Leaders, Lead by Example, Lead from strength, Lead with Integrity, Leadership, Leadership Qualities, What characterizes good leaders Tagged With: , , , , , , ,

Where Were You, Really, When You Said You Were “There”?

August 17, 2014 By

I recently received a picture from a friend showing a hand holding a “smart phone”. On the screen of the phone were the words, “Putting your phone away and paying attention to those talking to you? There’s an app for that. It’s called RESPECT.” This photo reminded me of an incident that I was involved in many years ago as well as a meeting I attended a few years ago.

In the first instance, I had just been appointed to manage a branch office by my first agency manager, Ray. Ray had come to Tucson to meet with me; to review my actions over the first 60 days in my new office; and, to help create a plan that would grow the branch office in the coming months. As we talked, my telephone rang and I answered it. (Keep in mind that this is well before “Caller I.D.” told us who was calling) Ray sat patiently and waited while I spoke with the caller. When I hung up the phone and turned to resume my conversation with Ray, he fixed me in a firm stare and said, “Son, do you realize that when you interrupt a conversation you are having with one person to answer the phone, you are essentially telling that individual that while you don’t know who is calling, anyone is more important than the person you are talking to? Don’t ever do that to me again!”

Many years later, I attended a meeting with two other individuals, John and Joseph. John had been working on a research project assigned to him by Joseph and was now to deliver his findings. When the project was first given to John, Joseph repeatedly stressed how the information was urgently needed; how the findings of John’s research could play a huge part in determining the future success of the company.

On the morning of the meeting, John confidently walked into the meeting room and took his place at the conference table and awaited Joseph’s arrival. Joseph arrived late to the meeting, sat down at the head of the table and drew his cell phone from his pocket placing it on the table in front of him. “Tell me what you found,” he told John.

As John began his report, Joseph’s cell phone vibrated on the table and Joseph picked it up and read the message on the screen. “Go on, John, I’m listening,” he said. A few minutes later, the phone rang and Joseph answered it as if John was not talking. John stopped and waited for Joseph to end the call which, based only on the half that he and I could hear, was clearly a casual conversation and not an urgent matter. When the call ended, Joseph turned to John and said, “Well, go on, what are you waiting for?” This pattern of behavior continued throughout the meeting. At meeting’s end, John and I left the office and I heard him mutter, “I wonder if he even heard a word I said?”

Great Leaders do not treat associates in this manner. Great Leaders show the same level of respect for their associates that they expect from those associates. Great Leaders make certain that they are present when an associate asks for time with them. Great Leaders give the person(s) that they are with their total and undivided attention … they are truly present when they are “there”.

Tom Hoisington is a speaker, trainer, and author whose goal is to provide leaders and potential leaders with tools that empower them to build teams that are creative and cost effective along with a clearer understanding of how personality types interact within those teams. He can be contacted at [email protected]

Filed Under: Dynamic Leadership, Great Leaders, Lead by Example, Lead from strength, Lead with Integrity, Leadership, Leadership Qualities, What characterizes good leaders Tagged With: , , , , , , , ,
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