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COULD DAILY REVIEWS BE YOUR SECRET WEAPON TO FINANCIAL SUCCESS?

August 5, 2012 By

I met with “Susan” this week and asked if we could review the record she was keeping of what she spent her money on; her expense log.  She pulled a notebook out of her purse with some apprehension and quietly told me that it was “pretty embarrassing.”

Susan went on to tell me that she had been afraid to keep this record; that she feared it would make her look like a bad person because of what it revealed about her decision making.

She continued, “This morning, I reviewed my notes and they confirmed my worst fears.  I made a lot of really bad decisions.”

This is a very common reaction when people first begin keeping records of their spending and taking responsibility for how they manage their money.  They feel like the record they keep is full of bad news.  It was fun to tell her that the record is actually full of GOOD NEWS.

“Susan, your expense log may feel like bad news, but it’s really full of good news; and, here it is.

•    “First, you took a really big step in choosing to keep this record.  It took real courage and commitment.  It’s very important that you give yourself credit for taking this big step.

•    “Second, each of us has a personal board of directors in our minds.  Think of your board as those little voices that are always whispering “good choice”, “smart move”, or “ooo, you could have done better”.  This board is always looking at what we’ve done in the past and what we can do in the future with the goal of helping us do our best.  When you reviewed your expense log this morning, your personal board of directors expressed its disappointment in some of your spending choices.  As the CEO (Chief Excellence Officer) of yourself, you agreed with your board of directors and said, “yes, I could have done better”.  The GREAT NEWS is that you took a responsible step and decided that you wanted to make changes in your future spending decisions.

•    Third, the even GREATER NEWS is that your get to make your own plan for making those changes!”

By now, Susan was smiling as she realized that her fear of confronting what she thought was a real weakness had turned out to be a winning move as she took a big step toward financial independence.

Want the secret weapon that Susan used in this real life story?  Here’s what you can do …

1.    Identify three areas where you do not like the choices you have made about how you’ve spent your money.

2.    Set a goal of what you want future decisions to look like.

3.    Write down how you want to reach that goal.

4.    Promise yourself that you will make the changes that will enable you to reach this goal; and, continue to write down your expenses so that you can measure your progress.  (Bonus … if you just sighed and thought that this is too much work, take a second and write down just 1 thing you spent money on today.  Just one.  How long did that take?  Don’t let your emotions fool you into overestimating how much time this will actually take.)

5.    Set a date when you will review this record and decide if you have reached your goal.

Susan left our meeting with renewed confidence that she could control her money rather than have her money control her.

Ironically, the effectiveness of this process is not confined to personal finances.  It can be applied to all aspects of life.  Our internal board of directors is always conducting an on-going performance review … looking at our goals (or lack of goals), the plans we’ve created for reaching those goals, the progress we’ve made toward the attainment of the goals, and rendering a judgment every day; exceeds expectations, satisfactory, or unsatisfactory.  When we receive the board’s daily verdict, we choose how to respond.

•    We accept the accolades for a job well done and vow to keep up the good work;

•   We take credit for the accomplishments and responsibility for the shortcomings and make a plan for improving performance where it is needed; or,

Well, the third choice is giving up; but, that is not an acceptable choice.  The board of directors is not an external body that we can choose to ignore.  Rather, it is a living, breathing, part of who we are and it will always be whispering in our ear.  It cannot be disregarded.

Has your board of directors conducted today’s review? If it has, you know what you want to work on.  If not, there is still time to make today’s review a favorable one.

Filed Under: Financial Coaching, Financial Planning, Goal Setting, Money Management, Personal Finances Tagged With: , , , , ,

So, You Want to Have Your Retirement Cake and Eat It, Too!

July 18, 2012 By

Last month, we saw how Jack’s wife faced an uncertain economic future following his death because of the retirement income choices he had made with the expectation that he would outlive her.  Unfortunately, Jack’s plans did not work out as he expected.

We also saw that his employer had provided options that could have allowed his widow to have an income if she outlived him; but, these choices would have caused them to have a significantly lower monthly retirement income.  What Jack really wanted was a plan that would allow him to have his cake (the maximum monthly retirement income) and eat it (the maximum retirement income for his widow), too.

Knowing Jack, had he been told that such a plan existed, he would probably  have responded that when it sounds too good to be true, it isn’t true.  What Jack did not know was that such a plan does exist and it is not too good to be true.  The plan is often referred to as “Pension Maximization”.

Let’s assume that Jack’s options are as follows:

•    Life Income – this option pays the highest monthly income at his retirement; BUT, that income ends when he dies.  We will assume that this option provided an income of $1,000 per month.

•    75% Partial Benefit – Jack will receive a monthly pension of $750 per month.  At his death, his wife would continue to receive a monthly check in the amount of $250.

•    50% Partial Benefit – Jack will receive a monthly retirement income of $500.  At his death, his wife would continue to receive the same $500 per month.

Pension Maximization allows Jack to choose the Life Income option with a contractual guarantee that his wife will receive a lump sum of money that can be used to create a monthly income.  How can Jack do this?  He can do this through the miracle of life insurance.  Here’s how it works …

Jack will purchase a life insurance policy with a death benefit that, when invested conservatively, will generate a $1,000 per month income for his wife.  To determine the required death benefit, Jack will divide the annual income goal ($12,000) by the interest rate that can be obtained on a conservative investment (for simplicity, we will assume a 5% interest rate).  Expressed as an equation, it looks like this …

12,000 / .05 = 240,000

This equation tells us that Jack will need to purchase a $240,000 life insurance policy.  At his death, his wife takes the lump sum of money and places it into an investment that yields 5% interest.  This will then give her the same monthly income that they enjoyed while Jack was alive; and, if she never invades the principle, will provide a legacy that she can pass on to their children when she dies.

The key to Pension Maximization is to plan ahead.  The younger a person is when they start this plan, the less the life insurance costs.  To demonstrate the difference that starting early can make, I checked with an A+ (Superior) rated life insurance company and found that if Jack, a non-smoker in good health, had purchased a $240,000 whole life policy at age 45, his monthly premium would have been $325.015.  Had he waited to purchase the policy until age 65 and assuming that he was still in excellent health, he’d have paid $780.42 each month.  Clearly, planning ahead offers tremendous advantages.

Filed Under: Financial Coaching, Financial Planning, Making Money Last, Money Management, Pension Maximization, Pension Maximization, Pension Planning, Pension Planning, Personal Finances, Retirement Income, Retirement Planning

While We Are All People, There Are Different Types of People

September 16, 2011 By

I recently had the pleasure of meeting with a group in Southwest Florida that does amazing work in its community.  They held a full-day staff retreat to learn about personality types and how different personalities impact customer service.  They defined their customers both internally and externally; i.e., the people inside their organization that they serve along with the people in their general community that are served.

When it comes to customer service, different types of people need different things.  For example,

  • People who are bold, “take charge” people need action; they need to see results … and the sooner the better!
  • Detail oriented people want the facts and the details; they need to see that there is logic and predictability in how their service need is going to be handled.
  • Those who are concerned that whatever solution is applied will make everyone happy need security and reassurance.
  • Individuals who are outgoing and enjoy being the center of attention need to be given the opportunity to express themselves and be heard; they need to recognized and appreciated.

The words that we use when serving these different people make all the difference in the world so, as individuals who serve customers, it behooves us to choose our words carefully and make certain that the words we use convey our desire to satisfy the needs of those customers.  Words, just like the “little things”, can make all of the difference in the world.

Filed Under: Customer Service, Financial Coaching, How personality Type impacts customer service, Personal Coaching, Personality Assessment