Who Is the Most Important Person You’ll Ever Meet?

Several years ago, I attended the funeral for a friend named Scott whose father had been my first agency manager. Many of us who were at the service had worked with Scott when he was an agent in his father’s agency. As is wont to happen at the wake after the memorial service, a group of us were standing and talking about “the old days” when we had all been newly minted agents in Ray’s office.

A young man I did not know walked up to the group and waited patiently for a break in the conversation. When it came, he introduced himself and said, “Everyone tells me that my grandfather was the best that ever was at what he did. Since you all worked for him, I was hoping you could tell me, what was it that made him the best at what he did?”

After a few moments of quiet contemplation, each of us offered our views. When all opinions had been voiced, the young man summed it up in one sentence. “My grandfather made each of you feel like you were the most important person in the entire world.” There it was in the proverbial nutshell!

No matter who Ray was with, he made that person believe that no one, no thing, could ever be more important than he or she was at that moment. Ray gave you his undivided attention. His focus was entirely on you.

Great leaders know that every person has a genuine need to feel important; needs to know that what they say and what they do is important; and, that the leader recognizes, respects, and appreciates their contributions.  If we are to be great leaders, we should take a moment to look in the mirror and carefully examine how we treat others. Do we treat them as the important people they are; or, do we pay lip service to their unique abilities and lose their respect and their loyalty?

Who is the most important person you’ll ever meet? I would suggest that it’s the person you are with at the moment and that they deserve to be treated accordingly.